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| − | <br><br><br>I need to share my experience not just as a complaint, but as a warning. If you | + | <br><br><br>I need to share my experience not just as a complaint, but as a warning. If you liked this article along with you want to obtain details regarding [https://www.gracequeens.com/blogs/news/the-brutal-truth-why-my-first-online-blazer-was-a-disaster GraceQueens Elegance] generously pay a visit to the web site. My terrible in-store experience forced me to contact customer service online, hoping for some accountability regarding basic decency. The moment I walked into the Fordham store, it was clear customer service was non-existent. My immediate feeling and conclusion, which I wrote down, was this: "The dresses are beautiful made but that’s not the issue at hand. The employees need to practice customer service. Went to Fordham at the store, entered the store, greeted them & they’re staring right in my face! Learn to make customers feel welcome! Asking them the prices & sizes, they’re reluctantly answering as if I’m not a paying customer. Need to respect customers, I don’t know if I’m the only one this has happened to…." This blatant disrespect is why I felt compelled to reach out; no one should be treated this way while trying to shop<br>>Customer: I am calling about my visit to the Fordham store earlier today, and frankly, I’m appalled by the staff’s behavior<br>>CS Rep: I am so sorry to hear you had a negative experience in-store. Can you tell me more about what happened so I can properly log this feedback<br>>Customer: They were just staring at me when I greeted them, and then when I tried asking simple questions about sizes and prices, they were answering me reluctantly, like I was annoying them. I felt entirely unwelcome and disrespected as a potential paying customer<br>>CS Rep: That is absolutely unacceptable, and I sincerely apologize that our team members made you feel unwelcome. We value every customer, and their behavior does not reflect our standards<br>>Customer: So what are you going to do? I left the store without buying anything because of the attitude<br>>CS Rep: I understand completely. I am escalating this specific feedback to the regional manager for immediate staff review and training at the Fordham location. As a gesture of apology, I would also like to offer you a 20% discount code for your next online purchase, should you wish to shop with us again<br>>The reason I left this review on the website is to hopefully prevent others from falling into the same trap<br><br>>> |
Aktuelle Version vom 1. Februar 2026, 13:29 Uhr
I need to share my experience not just as a complaint, but as a warning. If you liked this article along with you want to obtain details regarding GraceQueens Elegance generously pay a visit to the web site. My terrible in-store experience forced me to contact customer service online, hoping for some accountability regarding basic decency. The moment I walked into the Fordham store, it was clear customer service was non-existent. My immediate feeling and conclusion, which I wrote down, was this: "The dresses are beautiful made but that’s not the issue at hand. The employees need to practice customer service. Went to Fordham at the store, entered the store, greeted them & they’re staring right in my face! Learn to make customers feel welcome! Asking them the prices & sizes, they’re reluctantly answering as if I’m not a paying customer. Need to respect customers, I don’t know if I’m the only one this has happened to…." This blatant disrespect is why I felt compelled to reach out; no one should be treated this way while trying to shop
>Customer: I am calling about my visit to the Fordham store earlier today, and frankly, I’m appalled by the staff’s behavior
>CS Rep: I am so sorry to hear you had a negative experience in-store. Can you tell me more about what happened so I can properly log this feedback
>Customer: They were just staring at me when I greeted them, and then when I tried asking simple questions about sizes and prices, they were answering me reluctantly, like I was annoying them. I felt entirely unwelcome and disrespected as a potential paying customer
>CS Rep: That is absolutely unacceptable, and I sincerely apologize that our team members made you feel unwelcome. We value every customer, and their behavior does not reflect our standards
>Customer: So what are you going to do? I left the store without buying anything because of the attitude
>CS Rep: I understand completely. I am escalating this specific feedback to the regional manager for immediate staff review and training at the Fordham location. As a gesture of apology, I would also like to offer you a 20% discount code for your next online purchase, should you wish to shop with us again
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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